Euler Hermes > Debt collection > Our expertise > How does debt collection work?

How does debt collection work?

 

 

Our primary aim is to secure full payment as quickly as possible whilst maintaining your relationship with your customer.



Debt Collection process:

debt-collections-principles

Upon receipt of your instructions to recover the debt, the details will be entered onto our extensive database and a dedicated collector will be assigned to manage your file and you will be kept informed of how the collection process is progressing.

The collector's first task is to call the debtor and to send a first letter requesting full and immediate payment of the overdue account. 

We will make every effort to collect the overdue account pre-legally, but should the debt remain unpaid after amicable efforts are exhausted, it may be necessary to proceed with legal action, if possible and with your agreement. If legal action does become necessary, we can offer competitive legal fees and export litigation, from a pre-legal review through to enforcement.​​